This en suite ended up looking great….
I’ve been fitting bathrooms for a long time now.
Here’s me 7 years ago (younger & fatter in the face apparently)
Since then, I’ve personally fit hundreds.
(You can probably tell if you’ve been on the website for any length of time!)
As a result I get A LOT of requests to fit bathrooms, from all over the UK.
I have trialled hundreds of tradesmen to try and fulfil this demand.
(In other words I have been in your shoes looking for great tradesmen more times than you could imagine.)
I struggled to find tradesmen that were truly excellent at their job
I waited in for people that never showed up and kept me waiting when I had other stuff to do.
I waited in for people to get back to me when they said they would (and they never did)
I cleared up after tradesmen who had left the place in a complete mess at the end of the day because they just didn’t know the difference between a site & a home.
I remedied others peoples shoddy work (more on that later!)
I went through the small claims court to reclaim money owed to me.
In building my current team I have hired and trialled probably hundreds of different local tradesmen across many different disciplines over the past decade and I can honestly say that I’ve been genuinely impressed by the skill and attitude of only a few.
Early last year I had a good team but in trying to meet demand I hired extra staff too quickly.
I didn’t focus on training enough.
I didn’t adequately communicate the values that we now live & breathe.
I thought that the professionals I’d hired were good enough to do the job to the standards I expected.
I was wrong…
This particular job
Space for new en suite installation – 2018
This en suite installation was one of the occasions when the new staff I had hired were simply out of their depth, and as a result I had to step in and remedy much of their work which was OK, but not great.
(And certainly not the standard that I aspire to.)
Personally this was very disappointing and frustrating for me, as I’m sure it was for my customer.
However, my customers were amazing and I promised I would sort things out.
So, back on the tools I went!
A week or so later and everything was sorted.
Now it looks pretty good:
And scaling a business that is heavily dependent on tradesmen is very very very difficult without rock solid systems & processes.
Here, I expanded too quickly and placed too much faith in my fitters.
As a result I made a few changes to the business.
Now all fitters have checklists & procedures to follow at every turn.
We have standards documents that demonstrate how and why things must be done a certain way.
(You can read an overview of a few of them here.)
I also have a more robust hiring policy designed to weed out problematic fitters earlier in the process.
What about you?
I can’t even imagine trying to hire good bathroom fitters as a homeowner, without the wealth of installation experience behind you to help make that decision…
Thats why you can hire me and my team with confidence:
I’ve been through it all before and I stand behind all of my work.
I always have done, and I always will.
That’s why the company still has such a strong reputation locally, despite these growing pains that few business owners talk about publicly…
Thanks for reading, now to feed this guy!
Let’s Not Meet
Now offering virtual consultations via Whatsapp video due to COVID-19 lockdown
Stay safe & get informed