This en suite ended up looking great….
I’ve been fitting bathrooms for a long time now.
Here’s me 7 years ago (younger & fatter in the face apparently)
Since then, I’ve personally fit hundreds.
(You can probably tell if you’ve been on the website for any length of time!)
As a result I get A LOT of requests to fit bathrooms, from all over the UK.
I have trialled hundreds of tradesmen to try and fulfil this demand.
(In other words I have been in your shoes looking for great tradesmen more times than you could imagine.)
I struggled to find tradesmen that were truly excellent at their job
I waited in for people that never showed up and kept me waiting when I had other stuff to do.
I waited in for people to get back to me when they said they would (and they never did)
I cleared up after tradesmen who had left the place in a complete mess at the end of the day because they just didn’t know the difference between a site & a home.
I remedied others peoples shoddy work (more on that later!)
I went through the small claims court to reclaim money owed to me.
In building my current team I have hired and trialled probably hundreds of different local tradesmen across many different disciplines over the past decade and I can honestly say that I’ve been genuinely impressed by the skill and attitude of only a few.
Early last year I had a good team but in trying to meet demand I hired extra staff too quickly.
I didn’t focus on training enough.
I didn’t adequately communicate the values that we now live & breathe.
I thought that the professionals I’d hired were good enough to do the job to the standards I expected.
I was wrong…
This particular job
Space for new en suite installation – 2018
This en suite installation was one of the occasions when the new staff I had hired were simply out of their depth, and as a result I had to step in and remedy much of their work which was OK, but not great.
(And certainly not the standard that I aspire to.)
Personally this was very disappointing and frustrating for me, as I’m sure it was for my customer.
However, my customers were amazing and I promised I would sort things out.
So, back on the tools I went!
A week or so later and everything was sorted.
Now it looks pretty good:
And scaling a business that is heavily dependent on tradesmen is very very very difficult without rock solid systems & processes.
Here, I expanded too quickly and placed too much faith in my fitters.
As a result I made a few changes to the business.
Now all fitters have checklists & procedures to follow at every turn.
We have standards documents that demonstrate how and why things must be done a certain way.
(You can read an overview of a few of them here.)
I also have a more robust hiring policy designed to weed out problematic fitters earlier in the process.
What about you?
I can’t even imagine trying to hire good bathroom fitters as a homeowner, without the wealth of installation experience behind you to help make that decision…
Thats why you can hire me and my team with confidence:
I’ve been through it all before and I stand behind all of my work.
I always have done, and I always will.
That’s why the company still has such a strong reputation locally, despite these growing pains that few business owners talk about publicly…
Thanks for reading, now to feed this guy!